Shipping policy

Processing Time

All orders are processed within 1–5 business days after payment is received. Processing times may vary during high-volume sales, live shows, or product drops.

Shipping Methods

We ship orders using trusted carriers such as USPS, UPS, or other reliable shipping services depending on package size, weight, and destination.

Once your order has been shipped, you will receive a tracking number via email or message.

Shipping Rates

Shipping rates are calculated at checkout based on package weight, size, and delivery location. Customers are responsible for all shipping costs unless otherwise stated in a promotion or special offer.

Delivery Time

Estimated delivery times vary depending on your location and the shipping carrier:

• Domestic (U.S.): 3–10 business days after shipment
• International: 7–21 business days after shipment (may vary due to customs)

Delivery times are estimates only and are not guaranteed.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information. We are not responsible for delays, losses, or additional fees caused by incorrect or incomplete addresses.

Lost, Stolen, or Delayed Packages

Once a package is handed over to the shipping carrier, we are not responsible for lost, stolen, or delayed packages. Any claims must be filed directly with the carrier.

We will assist where possible, but resolution is ultimately handled by the shipping provider.

Damaged Packages

If your order arrives damaged, you must contact us within 48 hours of delivery. Please provide clear photos of the item, packaging, and shipping label so we can assist you.

Customs & Import Fees

International customers are responsible for any customs duties, import taxes, or fees required by their country.

Changes & Cancellations

Once an order has been processed or shipped, it cannot be changed or canceled.

Contact

For any shipping questions or concerns, please contact us through our official support channels.